Product education
As a Senior Product Marketing Manager at Jetty, I created resources that fostered strong partnerships and drove business impact. I developed training decks, FAQs, email campaigns, on-demand webinars, and more.
PROJECT
Claims Portal one-pager
Challenge
Develop a resource for reps to share with properties, enabling them to navigate the new Claims Portal with ease when submitting and managing Jetty claims.
Solution
Design a product one-pager that highlights key Claims Portal features, provides step-by-step guidance for common actions, and shares best practices for a seamless user experience.
Ownership
Wrote and structured a one-pager for clarity and ease of use
Identified the most important features and benefits to highlight
Developed step-by-step instructions for key actions within the portal
Collaborated with design and product teams to ensure accuracy and usability
DOWNLOAD HERE
PROJECT
Claims Portal guide
Challenge
Provide partners with a comprehensive resource to address frequently asked questions and best practices for effectively using the new Claims Portal.
Solution
Develop a detailed guide outlining key workflows, troubleshooting tips, and best practices to help properties confidently navigate the portal and streamline claims processing.
Ownership
Identified common pain points and FAQs to inform content
Developed clear, actionable best practices
Structured the guide for easy navigation and quick reference
Partnered with product and support teams to validate accuracy
Incorporated real-world scenarios to enhance usability
DOWNLOAD HERE




PROJECT
Claims Portal email
Challenge
Develop a resource to help properties navigate the new Claims Portal, making it easier to submit and manage Jetty claims.
Solution
Launch an email campaign providing step-by-step instructions, best practices, and links to additional Claims Portal support resources.
Ownership
Wrote email copy to drive partner adoption while emphasizing key benefits and enhancements of the new Claims Portal
Structured content for clarity, readability, and quick comprehension
Collaborated with design and product teams to ensure messaging and visuals were clear and engaging
Integrated stakeholder feedback to refine clarity and maximize effectiveness
Results
Open rate: 42%
Click-through rate: 54%
Read: 65%
DOWNLOAD HERE